AEAEGIDŌ®

Returns and Refunds Policy

Last updated 15 September 2026

This policy applies to everything sold at aegidomartialarts.shop. It explains your rights under Australian law, what we do if something is wrong with your order, and how to contact us. Nothing in this policy limits your rights under the Australian Consumer Law.

Your rights under Australian Consumer Law

Every product we sell comes with consumer guarantees that apply automatically. We cannot exclude them, and this policy does not replace them.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights last for a reasonable time, depending on the product. They are not limited to any number of days set by us.

Every item is made to order

Our products are printed or embroidered especially for you after you order. Nothing is taken from existing stock. This is why we do not offer refunds or exchanges for change of mind (see below). It does not affect your right to a remedy if something is wrong with your order.

If something is wrong with your order

Contact us if your item arrives:

• damaged
• faulty or defective
• misprinted, or with the design in the wrong place
• significantly different from how we described it, including not matching the measurements in our size guide
• as the wrong item, size or colour to what you ordered.

A major problem is one that makes the item unsafe, significantly different from its description, unusable for its normal purpose, or one you would not have bought it with had you known. For a major problem you can choose a full refund or a replacement.

A minor problem is one that is not major. For a minor problem we will fix it, which for made-to-order goods usually means a free replacement. We may choose to offer a refund instead.

Refunds are for the full price you paid for the faulty item and are made to your original payment method, unless we agree otherwise with you. We also refund the delivery charge you paid for a faulty item.

How to make a claim

1.  Email us at aegidomartialarts@gmail.com with your order number.

2.  Include clear photos showing the problem, and a photo of the item’s label if the issue is sizing.

3.  We will assess your claim and reply with the remedy you are entitled to.

Please tell us within 30 days of your order being delivered. This lets us resolve it fastest. It does not limit your rights: if a problem appears later, contact us and you remain entitled to a remedy under the Australian Consumer Law.

For most damaged or misprinted items we can resolve your claim from photos alone, without you needing to send anything back.

If we ask you to return an item

• Contact us before sending anything. Please do not use the return address printed on the parcel. It belongs to our production partner, and items sent there without our instruction cannot be tracked to your claim.
• The item does not need to be in its original packaging.
• We may ask for proof of purchase, such as your order confirmation or bank statement.
• If we confirm the item has a problem, we will reimburse your reasonable return postage. Please keep your postage receipt.

Change of mind

Because every item is made to order, we do not offer refunds, returns or exchanges if you simply change your mind. This includes:

• choosing the wrong size, when the item matches our size guide
• deciding you prefer a different colour or design
• finding the item cheaper elsewhere, or no longer wanting it.

Please check the size guide on each product page before ordering. If an item does not match the measurements in our size guide, that is not change of mind. Contact us, and the rights described above apply.

Colour on screen

Screens display colour differently, so a printed item can look slightly different from how it appears on your device. This alone is not a fault. If an item is significantly different from its description or product images, contact us.

Members items and limited editions

Members-only products and limited editions carry exactly the same rights as everything else we sell. Change of mind does not apply to them either.

If you are entitled to a replacement for a limited-edition item and we cannot supply one, you will receive a refund.

Lost or undelivered orders

If your order has not arrived by its estimated delivery date, please contact us within 30 days of that date so we can trace it with the courier. As above, this request does not limit your rights.

If you gave us an incorrect or incomplete delivery address and the parcel is returned, we will contact you to confirm the correct address. A reshipping charge may apply.

What is not covered

You are not entitled to a remedy under the consumer guarantees if a problem was caused by misuse, including washing or care that is contrary to the care instructions on the product, or if we told you about the problem before you bought the item.

Gifts

If you received an AEGIDŌ item as a gift, you have the same rights as the person who bought it. We may ask for proof of purchase, such as the order number.

Contact us

Business name: Shiu Lung Kung Fu Pty Ltd

ABN: 80 106 583 591

Address: P.O Box 1694 Warriewood Shopping Centre Warriewood NSW 2102

Email: aegidomartialarts@gmail.com

Phone: +61 415 452 032

For independent information about your rights, visit the Australian Competition and Consumer Commission at accc.gov.au.